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Similarly I’m going to ask if Windows itself has been kept up to date. Your anti- spyware program: is it running, and are you keeping it up to You’re keeping the database of virus definition up to date every day. I’m going to ask what anti- virus program you’re running, and whether or not This is very much like your mechanic asking when your last oil change was,
FALLOUT THE INSTRUCTION AT REFERENCED MEMORY AT SOFTWARE
Is your anti-malware software running and up to date? Is Windows up Similarly different hardware and different software all plays into figuring our As only one example, there are problems with Windows XP SP1 that SP2ĭoesn’t have – knowing where you’re at could indicate a quick solution. What program? What version? Is it up to date?Īll of that information is critical to understanding what we’re dealing Using? What extensions do you have installed? Who’s your email provider? WhatĮmail program do you use? If it only happens when you use a specific program – If the problem seems to be internet or mail related, what browser are you Particular piece of hardware, what are the specifications for that The first question? (for example if it only happens when you access a
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Windows XP? SP2 installed? Windows Vista? How much memory is in your computer?ĭisk space? Free disk space? Anything that might be related to the answer to “Depending on the additional information you provide When you ask someone a question on the internet, they can’t see yourĬomputer, so you’ll need to indicate just what it is your using. That auto mechanic has the luxury of seeing the car you brought in for Piece of software is causing the problem. Specific program? Can you reproduce it reliably, and if so what are the stepsĪll of that information is attempting to identify if perhaps a specific How’s itīroken? What were you doing when it broke?įor your computer: Were you just sitting there and it popped up on its own?ĭoes it happen only when you do certain things like browse the web or run a Your auto mechanic’s probably going to ask a similar question. What were you doing or trying to do when this happened? The single most important question that I would ask first is That mechanic is going to respond by asking you a bunch of questions. To even begin to have a clue as to what’s going on. Mechanic and saying “something’s broken”. That error message, by itself, is kind of like taking your car to your auto